FAQ
Frequently Asked Questions
✨ About Chasin’ Unicorns
What is Chasin’ Unicorns?
Chasin’ Unicorns is a luxury, vegan ritual self-care brand offering handcrafted beauty, bath, and wellness products designed to nourish the body, calm the mind, and elevate everyday routines into intentional rituals.
Are your products handmade?
Yes. All products are thoughtfully handcrafted in small batches to ensure quality, freshness, and intention.
🌿 Ingredients & Product Information
What ingredients do you use?
We use high-quality, skin-loving ingredients such as organic oils, butters, essential oils, and natural exfoliants. Full ingredient lists are available on each product page.
Are your products natural?
Our formulas are made with naturally derived ingredients whenever possible and are free from harsh chemicals.
Do your products contain crystals?
Some products include keepsake crystals as part of the ritual experience, such as our Bath bombs, Unicorn Mist, and Goddess Spray. These are symbolic and energetic additions and are not intended for use on broken skin.
🧴 Usage & Shelf Life
How long do your products last?
Most products have a shelf life of 6–12 months when stored in a cool, dry place away from direct sunlight.
How do I use your body polishes, butters, and oils?
- Body Polish – Massage onto damp skin in the shower using gentle circular motions to exfoliate, then rinse off completely.
- Body Butter – Apply to damp (not rinsed off, just towel-patted) skin and massage in until absorbed; no need to rinse, it's meant to soak in and moisturize.
- Body Oil – Smooth over dry / normal skin and let it absorb for extra glow and lock-in hydration, no rinsing. It's not just for the body; our customers love using it as a hair oil too, plus on cuticles and lashes for an extra bit of shine and care.
🎁 The Ritual Box & Subscriptions
What is the Ritual Box?
A monthly subscription of 4-5 full-size, luxury vegan self-care essentials, body care, bath items, candles, and curated surprises, all designed to help you slow down and actually enjoy a moment of self-care, at a value well beyond the subscription price.
How does the subscription work?
Once subscribed, you will receive a Ritual Box on a recurring basis. Billing and shipping occur automatically unless you cancel or pause your subscription.
📦 Orders, Pre-Orders & Cut-Off Dates
Do you offer pre-orders?
Yes. Some collections are available via limited pre-orders. All timelines and details are clearly stated on the product page.
When is the cut-off date to order this month’s box?
There's no fixed cut-off, you can subscribe or order the current month's Ritual Box anytime it's available. As soon as you sign up, that month's box is yours.
🚚 Shipping
How long does it take to receive my box or order?
Orders and subscription boxes are typically processed within 3–7 business days. Shipping times may vary during launches, holidays, or special collections.
Where do you ship?
We ship anywhere in the world! No matter where you are, you can get your Ritual Box delivered right to your door.
Do you ship internationally?
Yes! We ship internationally, and the shipping cost will be added at checkout based on your location.
💳 Billing, Renewals & Payments
When is my renewal date?
Your renewal date is listed in your account dashboard and confirmation emails.
What if my account has insufficient funds?
If a payment fails, we will attempt to reprocess it. If payment cannot be completed, your subscription may be paused until billing information is updated.
🔄 Subscription Changes
How do I cancel my subscription?
To cancel, just email us at [email protected] with the reason for cancelling, at least 15 days before your next order date. Once we receive your message, we'll take care of it from our end.
Keep the subject line of the email: Cancel Subscription
Can I skip a month or put my subscription on hold?
To skip, just email us at [email protected] with the reason for cancelling, at least 15 days before your next order date. Once we receive your message, we'll take care of it from our end.
Keep the subject line of the email: Skip Subscription
What if I subscribe and cancel right away?
If you cancel before billing, you will not be charged. If billing has already occurred, your box will still ship and the cancellation will apply to future renewals.
How do I reactivate my subscription?
You can reactivate your subscription at any time through your account dashboard, subject to availability.
🏠 Address Changes
What if I moved and need to change my address?
You can update your shipping address yourself from your account anytime before we ship. But to make sure the change is confirmed on our end before your box goes out, please also email us at [email protected] with your new address.
💌 Returns, Refunds & Issues
What is your refund and return policy?
Due to the nature of handcrafted self-care products, all sales are final. We do not offer refunds for subscriptions or individual items.
Can I return or exchange individual items from the Ritual Box?
No. Items are curated experiences and cannot be returned or exchanged individually.
What if I received a damaged item?
Please contact us within 48 hours of delivery with photos of the damage so we can assist you. Email us at: [email protected]
What if my box is lost or stolen?
Once a package is marked as delivered, Chasin’ Unicorns is not responsible for lost or stolen items. Please ensure your delivery address is secure.
What is your refund and return policy?
Due to the nature of our handcrafted self-care products, all sales are final. Refunds or returns are not accepted unless an item arrives damaged or incorrect.
Who is responsible for return shipping costs?
If a return is approved, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
📩 Contact & Support
How can I contact you?
Visit our Contact page or email us directly at [email protected]. We aim to respond within 1–2 business days.
THE RITUAL BOX
Q: What does a subscription to Chasin’ Unicorns Self-Love Box include?
Our monthly box is curated to have nourishing self-love products to enhance mindful self-care rituals. You can expect to see a mix of 4-5 products in each box, in categorizes of crystals, ritual tools, clean beauty, hair-care, teas, wellness supplements, home decor, and more. Many of the items we feature are made exclusively for subscribers and aren’t available anywhere else. All items will be 100% vegan and cruelty-free.
Q: Can I pick the items that I’ll receive?
No. Unfortunately, due to the number of boxes, we are unable to customize boxes. The Ritual Box consists of a selection of products curated with the zodiac in mind. If you receive an item that you do not like or can not use for that month, you can gift it to a friend.
Q: When will I receive my first box?
Once you order, it will be shipped within 3-5 business days
Q: When and how often will I be billed?
You'll be billed for your first box the moment you sign up. You'll automatically be billed on the same day the following month. You will be charged the monthly fee and applicable sales tax for your recurring subscription on the same date that you first signed up. You can edit your charge date in your account when you log in to our website.
(i.e., if you sign up March 18th, you will be billed the 18th of every month)
Pre-Paid Subscriptions
If you purchase a 3, 6, or 12-month prepaid subscription, you will be charged in full on your first initial purchase. Your subscription is set to auto-renew unless cancelled before your next billing date.
Q: Can I purchase a one-time box or gift that won't auto-renew?
Yes! You can purchase 1 single box with no subscription. Click here, navigate to the ritual box that you want to purchase and be sure to click "One Time Purchase" before you click "Add to Cart."
Q: Do you ship worldwide / internationally?
Yes! We ship internationally. Shipping costs are calculated based on the weight of your package and your delivery distance, using current USPS rates, so the exact cost will show at checkout before you complete your order.
From time to time, international customers may also incur customs, duties, or tax charges to receive their package. These fees are outside our control and are the customer's responsibility to pay in order to receive their box.
Q: How do I update my subscription shipping address or billing information?
If you are a subscriber, you are directed to create an account with us on our website. Through there you are able to update your shipping address and billing information at any time. Click here to login and access your account dashboard and shop portal. You must update your shipping address BEFORE your next payment date.
Q: What if I didn't update my shipping address in time and my order went to my old address?
Unfortunately, we won't be able to cover your shipping costs to have your order shipped again to the correct address. We will send you a new order free of charge; however, we will charge you to re-ship it.
It is important that your account address is changed before your order is processed. If your order has already been processed that month and you received your order confirmation with the incorrect address, you will need to email our team asap to have us manually change your shipping address. If your address still needs to be updated after you have been billed and your order has been processed, you will need to email customer service in order to change it. If we aren't notified before your order goes out, it will go to your old address.
RETURNS AND CANCELLATION
Q: What is your refund/return policy?
We rarely have issues with our products or boxes, but when we do, we always work hard to resolve any issues that come up. All of our products and box orders are final sale and not available for returns or refunds. If you receive a product that is defective or if an item is missing from your order, we will be happy to ship you a replacement. Please do not ship items back to us; you can keep any defective products.
Q: How do I Cancel? What is the cancellation policy?
To cancel, just email us at [email protected] with your request, at least 15 days before your next billing date. If we don't hear from you before then, that month's box will still be charged and shipped, and your subscription will end after that.
There is no cancellation fee, but we will be sorry to see you go! Please note that once a payment has gone through, we're unable to issue a refund for it, you'll receive that final box and then be cancelled for all boxes moving forward.
SHIPPING
Q: When do boxes ship?
Once we receive your payment, your box ships the very next day. From there, you can expect delivery within 4-6 business days.
Q: What if my tracking says delivered, but I haven't received my package?
If your package was sent back to us due to Failed Delivery or Unclaimed package, we will not cover the cost to ship it back to you. We will charge you a shipping fee to send it back.
Please contact customer service [email protected] to reship your order.
Please call your local mail carrier, depending on your shipment (FedEx, UPS, USPS, DHL) and see if your package was damaged, lost, stuck at customs or being sent back to us. If they don't have an answer for you just yet, we suggest filing a claim with that specific carrier. We will not re ship any boxes that show proof via tracking they were delivered.
PAYMENT
Q: What Payments methods can be used?
A: You can pay using a debit card, a credit card, or PayPal. We accept Visa, MasterCard, American Express, and Discover Card. At this time, we are unable to accept Shopping Mall Credit Cards, online credit, eGift Cards, gift cards, or any other payment methods not associated with Chasin’ Unicorns.
Q: Do you charge sales tax?
A: If applicable, sales tax for MA will be added to your monthly subscription fee.
Q: Can I use a promo code when purchasing my subscription?
Yes, if there's an active promo code available, you can apply it at checkout. It will only be valid for your first box and won't carry over to your following auto-renew boxes.
**DISCLAIMERS**
The Food and Drug Administration have not evaluated the statements or products presented on this site. The products offered on this website are not intended to diagnose, treat, cure or prevent any disease.
PLEASE READ: Our products are made with pure, high-quality essential oils, and as with any essential oil, if you have a health condition, skin sensitivity, or are pregnant, please consult with your healthcare provider before using any essential oil.
Content provided on this site is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health-related condition. Submissions or opinions (comments and reviews) expressed on this site are those of the individual expressing such submission or opinion and do not reflect our opinions.
If you have any allergies, please use caution as products may cause skin irritations, or may have exposure to nuts.
Chasin’ Unicorns is not to be held responsible for any damages or injuries that result due to misuse of the product. We are also not responsible for any products that are created by others which include our products as an ingredient. If you use our products to make your own product, you assume 100% of the liability. Always consult with a doctor before using any new products on/in your body.
By making a purchase, you agree that you have read all of the information and warnings on this site and agree to the terms of service.
