Sub Box FAQ
SELF-LOVE MONTHLY BOX FAQ’S
Q: What does a subscription to Chasin’ Unicorns Self-Love Box include?
A: Inside each month’s box you’ll find a curation of:
- Full sized or travel sized products from Chasin’ Unicorns and outside brands
- Sample size products from Chasin’ Unicorns and outside brands
- Many months a crystal stone, keychain or jewelry
- Self-care rituals
- Wellness supplements
- Candles or home decor
- Discount and Promo codes
- Stickers and Crystal description cards
Q: Can I pick the samples that i’ll receive?
A: The Self-Love Box is curated by a selection of products chosen by Sam and Steph, every month is a surprise! Each item is sure to be in alignment with their lifestyle and everything they stand for – organic, natural, toxin & cruelty-free, small business’ and even big brands!
**We do NOT customize boxes. However, if you have any skin allergies or you are International and your country does NOT allow any CBD products – please email [email protected] between the 1st – 10th to accommodate or pause your box in time for that month!
Q: When will I receive my first box?
A: If you sign up BEFORE the 15th, you will receive that months box. If you sign up on the 16th or after, you will receive NEXT months box.
(i.e. if you sign up between January 1 and January 15 your first box will be January – If you sign up between January 16 and January 31 your first box will be February) You will receive an email every month on the same date that you subscribed, with a confirmation email about your automatic renewal.
Q: Can I purchase a box without a subscription?
A: Yes! You can purchase 1 single box with no subscription for $50 on our website, click here.
Q: Can a purchase a single item in the box?
A: Due to limited supply, sometimes we will have leftover items. If that is the case, we will add these items to our ‘Sub Box Refills’ page as a single item purchase. We update this page every month after boxes have shipped so keep an eye out! This is also a good way to get items that you may have missed that month or previous months. Once the item is gone, it may be gone for good!
Q: My card was not charged until after the 15th. How do I get this month’s subscription box? Is it too late?
A: Please make sure your card is updated and active before your billing dateand before the 15th so you don't miss out on that month's box. If your card is declined, we will try to charge you again within the next few business days. If we charge you after the 15th, your subscription will not go out until the next month.
Q: Can I purchase a subscription as a gift?
A: Of course! Please include THEIR shipping address during checkout. If you would like us to add a personal note – please include in ‘notes’ during checkout.
Q: What are my prepaid subscription options?
A: Our prepaid subscription options are 3, 6, 9, & 12 months long.
Q: How do I upgrade my subscription to prepay for 3, 6, 9, or 12 months?
A: If you would like to upgrade your subscription, you will need to cancel your current subscription. You will then go to the main page of the website and select the "Subscribe And Save". On this page, you will see options for your prepaid subscription. You will then repurchase your subscription box and that will begin your prepaid billing cycle.
Q: Do I need to do anything after I subscribe to receive my first box?
A: Nope, just patience! Please allow 3-5 business days after the 15th to receive your box. If you did NOT receive a confirmation email about your tracking information by the 16th of the month, please email [email protected] to resolve your issue, your subscription is important to us! Please also make an account when you subscribe so that you are able to login and check the status or update the payment method or billing on your orders.
Q: How do I update my subscription shipping address or billing information?
A: If you are a subscriber, you are directed to create an account with us on our website. Through there you are able to update your shipping address and billing information at any time. If you would like to confirm with us your updated address, please also email [email protected] ASAP to verify that your address has been updated.
Q: How do I update my billing date for my subscription?
A: Please email [email protected] with your new preferred billing date and we will update your information.
Q: Why is my discount not working for my "Add on" items?
A: The promo codes are for first-time subscribers or one time purchases. You may apply only one code at checkout if this applies to you. Also note that some items are already marked down, so you may not see your full discount when checking out.
Q: How do I place my subscription on hold?
A: We understand that life happens. If you are unable to purchase your next order, feel free to "skip" this month's subscription box by logging into your account. Then select "manage subscription". On the "manage subscription" page you will be able to select "skip shipment" underneath the "Self Love Monthly Ritual Box" photo or you may reach out to us before your scheduled billing date and we will help you skip that month’s subscription items.
Q: I am having trouble navigating through my customer portal. What should I do?
A: If you have any questions about your customer portal or checking out please feel free to reach out to our trained support team [email protected] available Monday-Friday 9 am - 5 pm PST
RETURNS AND CANCELLATION
Q: Can I return or exchange items from a box?
A: Products included in our Self-Love box are handpicked each month, so we are unable to offer returns or exchanges on the box or the items. If something is missing or damaged, please email [email protected] to fix your issue.
Q: What is the cancellation policy?
A: You may cancel your subscription at anytime by logging into your account and canceling. Cancellations MUST be made BEFORE your automated renewal date to affect the current month’s box. There is NO cancellation fee but we will be sorry to see you go!
Q: When do boxes ship?
A: Boxes are shipped the week of the 15th every month. Shipping varies, especially during COVID so we appreciate your patience during this time. You will receive an email when your box ships, so you can track it to your doorstep. If you don't see this email in your Inbox, please check your Spam or Junk folders. Please allow up to 24 hours for the shipping carrier to update tracking.
Q: How much does shipping cost?
A: Shipping is $7.75 for USA residents only. Shipping is $18 for Canada and $25 for all other countries. We ship worldwide!
Q: Where does Chasin’ Unicorns Self-Love Boxes ship to?
A: We ship internationally! For those that are international, you will be charged $25.
Q: What are the dimensions of the Self-Love monthly box?
A: The box itself measures 8”x5”x6” and ships inside a Flat Rate Padded Envelope.
Q: When will I be billed for my subscription?
A: You will be charged the monthly fee and applicable sales tax for your recurring subscription on the same date that you first signed up.
(i.e. if you sign up March 18th you will be billed the 18th of every month)
Q: What Payments methods can be used?
A: You can pay using a debit card, a credit card, or PayPal. We accept Visa, MasterCard, American Express, and Discover Card. At this time we are unable to accept Shopping Mall Credit Cards, online credit, eGift Cards, gift cards, or any other payment methods not associated with Chasin’ Unicorns. ***Chasin’ Unicorns gifts cards are ONLY accepted for a one-time single box purchase.***
Q: Do you charge sales tax?
A: If applicable, sales tax for CA will be added to your monthly subscription fee.
Q: Can I use a promo code when purchasing my subscription?
A: Currently, promo codes do NOT apply.
THE FINE PRINT
Self-Love Box is a monthly subscription program.
By subscribing to our monthly Self-Love Box, you understand and agree that you are opting in to a monthly product subscription and that each month Chasin’ Unicorns will charge the credit card you designate with the current monthly subscription fee (plus applicable taxes) until you cancel.
You may cancel at any time by following the instructions on your account page by logging in on our website.
Products included as part of each monthly Self-Love Box cannot be returned or exchanged online. If you have received a damaged or incomplete box, please contact Customer Service at [email protected].