Sub Box FAQ
SELF-LOVE MONTHLY BOX FAQ’S
Q: What does a subscription to Chasin’ Unicorns Self-Love Box include?
A: Inside each month’s box you’ll find a curation of:
- Full sized or travel sized products from Chasin’ Unicorns and outside brands
- Sample size products from Chasin’ Unicorns and outside brands
- Many months a crystal stone, keychain or jewelry
- Self-care rituals
- Wellness supplements
- Candles or home decor
- Discount and Promo codes
- Stickers and Crystal description cards
Q: Can I pick the samples that i’ll receive?
A: The Self-Love Box is curated by a selection of products chosen by Sam and Steph, every month is a surprise! Each item is sure to be in alignment with their lifestyle and everything they stand for – organic, natural, toxin & cruelty-free, small business’ and even big brands!
**We do NOT customize boxes. However, if you have any skin allergies or you are International and your country does NOT allow any CBD products – please email [email protected] between the 1st – 10th to accommodate or pause your box in time for that month!
Q: When will I receive my first box?
A: If you sign up BEFORE the 15th, you will receive that months box. If you sign up on the 16th or after, you will receive NEXT months box.
(i.e. if you sign up between January 1 and January 15 your first box will be January – If you sign up between January 16 and January 31 your first box will be February) You will receive an email every month on the same date that you subscribed, with a confirmation email about your automatic renewal.
Q: Can I purchase a box without a subscription?
A: Yes! You can purchase 1 single box with no subscription for $50 on our website, click here.
Q: Can a purchase a single item in the box?
A: Due to limited supply, sometimes we will have leftover items. If that is the case, we will add these items to our ‘Sub Box Refills’ page as a single item purchase. We update this page every month after boxes have shipped so keep an eye out! This is also a good way to get items that you may have missed that month or previous months. Once the item is gone, it may be gone for good!
Q: Can I purchase a subscription as a gift?
A: Of course! Please include THEIR shipping address during checkout. If you would like us to add a personal note – please include in ‘notes’ during checkout.
Q: Do I need to do anything after I subscribe to receive my first box?
A: Nope, just patience! Please allow 3-5 business days after the 15th to receive your box. If you did NOT receive a confirmation email about your tracking information by the 16th of the month, please email [email protected] to resolve your issue, your subscription is important to us! Please also make an account when you subscribe so that you are able to login and check the status or update the payment method or billing on your orders.
Q: How do I update my subscription shipping address or billing information?
A: If you are a subscriber, you are directed to create an account with us on our website. Through there you are able to update your shipping address and billing information at any time. If you would like to confirm with us your updated address, please also email [email protected] ASAP to verify that your address has been updated.
RETURNS AND CANCELLATION
Q: Can I return or exchange items from a box?
A: Products included in our Self-Love box are handpicked each month, so we are unable to offer returns or exchanges on the box or the items. If something is missing or damaged, please email [email protected] to fix your issue.
Q: What is the cancellation policy?
A: You may cancel your subscription at anytime by logging into your account and canceling. Cancellations MUST be made BEFORE your automated renewal date to affect the current month’s box. There is NO cancellation fee but we will be sorry to see you go!
Q: When do boxes ship?
A: Boxes are shipped the 15th and 16th of every month (if those dates fall on a weekend – boxes will ship the 14th, the Friday before) Please allow 3-5 business days to receive your box! You will receive an email when your box ships, so you can track it to your doorstep. Once shipping labels are printed, boxes are packed, and have reached the post office, your email with a tracking info will be updated.
Q: How much does shipping cost?
A: Shipping is FREE + included in your monthly subscription fee for USA residents only. Shipping is $15 for Canada and $25 for all other countries. We ship worldwide!
Q: Where does Chasin’ Unicorns Self-Love Boxes ship to?
A: We ship internationally! Shipping is only free for US only though! For those that are international, you will be charged $25.
Q: What are the dimensions of the Self-Love monthly box?
A: The box itself measures 8”x5”x6” and ships inside a Flat Rate Padded Envelope.
Q: When will I be billed for my subscription?
A: You will be charged the monthly fee and applicable sales tax for your recurring subscription on the same date that you first signed up.
(i.e. if you sign up March 18th you will be billed the 18th of every month)
Q: What Payments methods can be used?
A: You can pay using a debit card, a credit card, or PayPal. We accept Visa, MasterCard, American Express, and Discover Card. At this time we are unable to accept Shopping Mall Credit Cards, online credit, eGift Cards, gift cards, or any other payment methods not associated with Chasin’ Unicorns. ***Chasin’ Unicorns gifts cards are ONLY accepted for a one-time single box purchase.***
Q: Do you charge sales tax?
A: If applicable, sales tax for CA will be added to your monthly subscription fee.
Q: Can I use a promo code when purchasing my subscription?
A: Currently, promo codes do NOT apply.
THE FINE PRINT
Self-Love Box is a monthly subscription program.
By subscribing to our monthly Self-Love Box, you understand and agree that you are opting in to a monthly product subscription and that each month Chasin’ Unicorns will charge the credit card you designate with the current monthly subscription fee (plus applicable taxes) until you cancel.
You may cancel at any time by following the instructions on your account page by logging in on our website.
Products included as part of each monthly Self-Love Box cannot be returned or exchanged online. If you have received a damaged or incomplete box, please contact Customer Service at [email protected].